With us you have 30 days to return any not-fitting goods
According to current legislation in the Czech Republic, the consumer has the right to return item(s) that have not been tailored to the seller within 14 days without giving a reason. With us, you can even use the above-standard 30-day return period. We don't send a return form with the package anymore, we handle all requests online. Please use this link and chose the request type accordingly. The software will guide you through the whole process.
Faulty goods?
We are sorry if you are not satisfied with the quality of the purchased items. But we are happy to help you process your warranty claim! Below you can find a description of the steps we need to follow in order for everything to go smoothly.
You can file a warranty claim if the purchased intem has a defect. When filing a complaint, please proceed according to the terms and conditions.
How to file a warranty claim?
- Go to customer service requests center.
- Select type of request according to your needs.
- Continue with the process, then wait for acceptance and further instructions from our side.
The legitimacy or illegitimacy of a claim is usually assessed directly by the manufacturer, but we will keep a close eye on it and handle your claim within 30 calendar days (the deadline can be extended by our mutual agreement). If the defect is recognized and your claim is approved, we will send you a repaired product, a new piece of goods or a partial or full refund by transfer to your bank account within 14 working days.
If you have any questions about warranty claims, please do not hesitate to contact us.