Returns, Exchanges and Complaints – Now Easily Handled Online

To make returns, exchanges and complaints as simple as possible, we have introduced a new online customer support system on SpiritCheer.eu.

There is no need to print a paper form anymore. You can now submit your request conveniently online, directly through our e-shop.

Where can you find the new system?

The easiest way is through your customer account. After logging in, you will find “Complaints, Returns, Exchanges…” in the menu. You can also access the system directly with this link Online Customer Support – SpiritCheer.eu

Simply choose the type of request you need to submit and the system will guide you through the process step by step.

What can you handle online?

The system is not only for standard returns. You can use it for:

• making a complaint / warranty claim
• incorrectly delivered items
• damaged items
• withdrawing from a purchase contract
• general questions or customer support requests

How does the process work?

It's simple:

1. Choose the type of request
   First, select whether you want to return, exchange or make a complaint about an item, or whether you need help with something else.
2. Find your order
   The system will guide you to the order your request relates to.
3. Select the item and provide the necessary information
   Select the relevant product and provide the required details. If necessary, you can also add additional information or photos.
4. Submit your request
   Once submitted, your request will be received by our team and we will start processing it.

No more paperwork

Previously, we included a paper form with your order in case you needed to return, exchange or make a complaint about an item. This is no longer necessary. Through this, we save paper and ink and become more eco friendly.

You can now provide all the necessary information directly online. This also allows us to link your request directly to your order and process it more efficiently.

You can also track the status of your request online, so you always know what is happening with it. And last but not least, you will always have the full history of your orders and requests at hand to review it at any time. No need to keep unnecessary papers at home any more!

Need to return or complain about an item?

Simply log in to your customer account and select “Complaints, Returns, Exchanges…”.

Or go directly to Customer Support page.

Thank you for using our new online system. It helps us process your requests faster and more efficiently.